Privacy Policy

This policy explains what Detail Hub NL collects when you book or enquire, why we collect it, who we share it with, and the choices you have. By booking an appointment, sending an enquiry, or messaging us, you agree to the handling described here. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are

Detail Hub NL is a mobile auto detailing business serving St. John's, Mount Pearl, Paradise, CBS and the surrounding communities in Newfoundland and Labrador. We are the operator of this website and the party responsible for the information described below. You can reach us any time at thedetailhubnl@gmail.com or on Instagram.

2. Information we collect

2.1 Booking details. When you book, we collect your name, phone number, email address, the vehicle and service you selected, the soiling level you indicated, any add-ons, the service address and postal code, the date and time, and details about the space where we will work such as whether a driveway, water or power is available. Anything you type into the notes field is stored with the booking.

2.2 Photos and video. If you upload photos of your vehicle's interior so we can prepare, those images are stored with your booking. Please do not include people, documents or anything you would not want kept. We also take photos and short videos of the vehicle before and after the job, to record its condition and to show our work. We may put some of them on our website and social media, captioned with the vehicle and the area only, never your name or address. If you would rather yours were not used, tell us and we will leave them out or take them down.

2.3 Enquiries and waitlist. If you send a special request (for example an RV, boat, trailer or fleet) or join the waitlist for a date, we collect your name, phone number, email where given, and the details of what you are asking for.

2.4 Messages. When you reply to our texts or emails, or message us on social media, we keep those messages so we can answer you and keep a record of what was agreed.

2.5 Technical information. Like most websites, our server records limited technical data such as your IP address and browser type, and it logs errors so we can fix pages that break. The booking page also reports script errors to us so a form that fails on your phone is visible to us rather than silently costing you a booking. We count visits to the site without knowing who you are: each visit is kept as the date, the page you landed on and how you found us (for example a Google search or an Instagram link), with no name, IP address or device details.

2.6 Review requests and estimates. The review link we send after a job goes through our site first, which notes the first time it is tapped (link previews in a chat app are ignored) and then takes you to Google. We compare the names on the Google reviews we show with our customer list, so we never ask someone who has already left one, and we send at most one reminder. When we send you an estimate, we note when it is first opened.

2.7 Refer a friend. If you take part, we keep your referral link, any printed referral card we give you, the friends who book through them, and the credit you earn and use. Your private rewards page shows the friends you have sent by first name, and whether their detail is booked or done. If you book through a friend's link or card, we record who sent you, and they will see your first name and whether your detail is booked or done. To keep the friend's discount for new customers, we check the phone number, email and address on a referred booking against earlier bookings.

3. Cookies and tracking

We use only the cookies needed to run the site and, when advertising is switched on, to measure it:

• dh_src remembers how you found us (for example a Google search or an Instagram link) for 30 days, so a booking can be credited to the right place.
• dh_new lasts 30 minutes and lets your first page count you as one new visitor.
• dh_ref is set only when you open a friend's referral link or card. It holds their referral code for 60 days so the discount is there when you book.
• _fbp and _fbc are set by the Meta Pixel, only while we run Meta (Facebook and Instagram) advertising, to connect an ad you clicked to a booking you completed.
• _gcl_au (and _gcl_aw after you click one of our Google ads) are set by Google's ad tag, only while we run Google advertising, for the same purpose: to connect a Google ad you clicked to a booking you completed.

Your browser also remembers whether you chose the light or dark look and the vehicle size you last picked, on your device only. While you look around, the browser tab keeps a short list of the site buttons you pressed; it reaches us only with a booking you make, so we can see which parts of the site help people book. We do not use any of this to build a profile of your browsing across other sites, and we do not run advertising or analytics cookies inside the admin area. You can block or clear cookies in your browser at any time; the booking form will still work.

4. How we use your information

We use what we collect to:

• Confirm, schedule, remind you about, and carry out your appointment.
• Send you your booking confirmation, a manage link, and receipts for work performed.
• Contact you about a deposit, a change to the job, or a question about the booking.
• Ask you for a review after a completed job, which you are free to decline, with at most one reminder.
• Now and then, remind you when your vehicle is due for another detail, and invite you to Refer a friend after a job. You can stop these at any time (section 6).
• Run Refer a friend: your link and card, your credit, and thanking the person who sent you.
• Quote special requests and let waitlisted customers know when a spot opens.
• Understand which channels our bookings come from, so we spend advertising money sensibly.
• Keep the site working, secure, and free of abuse.

5. Who we share it with

We do not sell your personal information, and we do not share it with anyone except the service providers we need to run the business. Each receives only what it needs for its task:

5.1 Text messages. Twilio delivers our text messages (confirmations, reminders, deposit notices, review requests, waitlist openings, and the occasional rebooking reminder or referral invite). Your phone number and the message content pass through Twilio to reach you.

5.2 Email. Resend delivers our email. Your email address and the message content pass through it.

5.3 Advertising measurement. When Meta advertising is switched on, we send Meta a record that a booking happened so our ads can be measured accurately. Identifiers such as your email, phone number and name are hashed (turned into an irreversible SHA-256 fingerprint) before they leave our server; Meta also receives your IP address, browser type, and the Meta cookies described above. This is used to match a booking to an ad and to improve ad targeting, not to tell the advertiser who you are.

When Google advertising is switched on, your browser loads Google's ad tag on our public pages, and when you book, it tells Google Ads that a booking was made, with its reference and price. We send Google no name, phone number, email or address. Google receives your IP address, browser type and the Google cookies described above, and uses them under its own privacy policy.

5.4 Address lookups. As you type a service address, we look it up to offer real addresses to pick from, and we look up a booking's address again to work out our driving distance for mileage records. Depending on configuration this runs through the Google Places API or the OpenStreetMap (Nominatim) geocoder. Only the address is sent, never your name or the rest of your booking.

5.5 Hosting and our calendar. The website and its database run on Railway's cloud infrastructure, which stores the data on our behalf. Our schedule shows in our own private Google Calendar, so each booking's time, your name, phone number, vehicle, address and notes are kept there too.

5.6 Reviews. If you choose to leave a Google review, that review is public on Google and may be shown on our website. That is your choice and is governed by Google's own terms.

5.7 AI drafting. To answer enquiries faster, we sometimes use Anthropic's Claude AI to draft a reply or a quote from the details of your message or request, or to fill in a booking or estimate from screenshots of our conversation with you. When we do, the relevant content is sent to Anthropic only to produce that draft; it is not used to decide anything automatically, and a person reads and approves every message, booking and estimate before it goes any further. The screenshots are not kept. Nothing is shared with Anthropic for advertising.

5.8 Bot protection and fonts. To keep automated spam off the booking form, it can use Cloudflare Turnstile, which checks your browser is a real one; Cloudflare receives technical details such as your IP address and browser type for that check. The site's typeface loads from Google Fonts, so your browser fetches it from Google, which sees your IP address as part of that request.

5.9 Legal. We may disclose information where we are required to by law, or to establish or defend a legal claim.

6. Text and email consent

By giving us your number and booking, you consent to receive service messages about that booking: the confirmation, reminders, deposit and review messages tied to your job.

Apart from those, we only send an occasional message to customers we have worked for: a reminder when your vehicle is due for another detail, and, once it runs, an invite to Refer a friend. We send these on the basis of your recent booking with us, as Canada's anti-spam law allows, and never to anyone who has asked us to stop. Every one of these emails has a one-tap link to stop them.

You can stop texts at any time by replying STOP, and you can ask us to stop emailing you by using the link at the foot of the email, replying to any email, or contacting us. We honour those requests.

7. Payments

We do not take card payments and we do not store card numbers. Deposits and balances are paid by cash or by Interac e-transfer to thedetailhubnl@gmail.com. An Interac transfer is handled entirely by your bank; the only thing that reaches us is the amount and the sender name your bank shows.

8. How we protect your booking

Your booking page and cancel or reschedule link are protected by a secret token that is texted only to you, so no one can reach your details by guessing a booking number. Your rewards page link is signed for you alone in the same way, and a review link only takes you to Google. The site is served over HTTPS, and it is set not to leak that token to Instagram, Facebook or Google when you tap a link in the footer. No system is perfectly secure, but we take reasonable steps to protect what you give us.

9. How long we keep it

We keep booking and customer records for as long as needed to run the business, honour returning customer pricing, keep proper financial records, and meet our legal obligations. Enquiries that never become bookings, and intake photos that are no longer needed, are cleared out periodically. You can ask us to delete your information sooner, subject to any records we are required to keep.

10. Your choices and rights

You have the right to ask what personal information we hold about you, to have it corrected, and to ask us to delete it. You can withdraw consent to non-essential messages at any time. To make any of these requests, contact us at thedetailhubnl@gmail.com and we will respond within a reasonable time. If you are not satisfied with how we have handled a privacy concern, you may contact the Office of the Privacy Commissioner of Canada.

11. Children

This site and our services are meant for adults booking detailing for their own vehicle. We do not knowingly collect information from children.

12. Changes to this policy

We may update this policy as the business or the tools it uses change. The current version always lives at this page, and the date below shows when it last changed.

13. Contact

Questions about this policy or your information? Email thedetailhubnl@gmail.com, message us on Instagram, or reply to your booking text.

Last updated: 5 October 2026.