These terms apply to all services performed by Detail Hub NL. By booking an appointment or authorizing service, you acknowledge and agree to the following.
1.1 Deposit. A $20 booking deposit is required to reserve a first appointment and is applied in full against the final price. Returning customers book without a deposit. Because a reserved appointment prevents us from scheduling other work, the deposit is non-refundable.
1.2 Cancellations & rescheduling. Appointments cancelled with less than 24 hours' notice, and missed appointments ("no-shows"), result in forfeiture of the deposit. An appointment may be rescheduled once with at least 24 hours' notice; additional rescheduling may require a new deposit.
1.3 Booking accuracy. Online bookings are service requests until the vehicle is inspected on arrival. You are responsible for accurately selecting vehicle size, service type and condition. If the booked service does not match the vehicle's actual size or condition, we may adjust pricing per our published condition surcharges, recommend a different service, reschedule, or decline the service. Any adjustment is discussed with you before work begins.
1.4 Access & arrival. We come to you. Please have the vehicle accessible at the agreed address at the scheduled time, with a driveway or private parking space where we may lawfully and safely work. If the vehicle or a suitable space is not available within 20 minutes of the scheduled time, the appointment may be treated as missed and the deposit forfeited.
1.5 Weather. Some services cannot be completed safely or to standard in severe weather. If we must reschedule for weather, your deposit carries in full to the new appointment, no penalty.
2.1 Payment due. The balance is due immediately on completion of service. We accept cash first, then Interac e-transfer to thedetailhubnl@gmail.com. Card deposits are processed securely; card details never touch our systems.
2.2 Non-payment. Unpaid balances may result in suspension of future bookings and lawful recovery steps. Invoiced balances are due on receipt; reminders are sent automatically.
2.3 Refunds. Because detailing is labour, completed services are not refunded in cash. If a concern is raised, we will inspect the vehicle and, where appropriate, provide corrective service or credit toward future work.
2.4 Receipts. Receipts and invoices are issued only for services actually performed. We do not alter descriptions, values or dates.
3.1 Pre-service inspection. Vehicles are inspected before work begins and may be photographed to document existing conditions such as scratches, worn trim, stains or warning lights.
3.2 Pre-existing conditions. We are not responsible for issues resulting from pre-existing conditions, including failing clear coat, brittle or aged trim, worn upholstery, failing electronics or prior damage. Age-related failures during normal cleaning, such as loose emblems or worn components separating, are incidental and not negligence.
3.3 If damage occurs. If we directly cause damage through workmanship, we will notify you promptly, document it, and arrange a reasonable repair remedy limited to the affected area. Cash settlements are not provided.
3.4 Reporting. Service-related damage concerns must be reported before the technician leaves or within 48 hours of completion. Claims inconsistent with inspection records or outside this window may be declined.
3.5 Personal property. Please remove valuables before the appointment. We are not responsible for cash, electronics or personal items left in the vehicle.
3.6 Child safety seats. For safety and liability reasons we do not reinstall child seats. Please reinstall and secure them yourself after service.
We perform only the services agreed at booking or on arrival. Each package includes only what is listed in its description. Additional requests after work begins may require additional time, cost or a new appointment. Customer-supplied chemicals are not used. We may modify, limit or omit a procedure if performing it would risk damage or an unsatisfactory result, and will discuss alternatives with you.
Detailing improves appearance but cannot restore a vehicle to factory condition. Results depend on age, wear and material condition. We cannot guarantee permanent removal of deep stains, dye transfer, embedded odors, or paint defects like rock chips and deep scratches. Cleaning may reveal existing swirl marks or imperfections, particularly on dark paint. Declined corrective or protective recommendations are not considered damage. Please inspect the vehicle before the technician leaves.
We maintain a safe, professional working environment. We may refuse or discontinue service where a customer engages in aggressive or inappropriate conduct, or where a vehicle presents health hazards, undisclosed biohazards, or conditions beyond the scope of the booked service.
Some products need curing or settling time; please follow any after-care guidance we give at completion. We are not responsible for deterioration after service due to weather, road treatment or normal use.
We want the chance to make things right. Please contact us directly about any service concern before posting public reviews so we can inspect and resolve it promptly. Reach us any time on Instagram or by replying to your booking text.